Privacy policy & cookie use

At Solace Solution is committed to protecting the privacy of our users. Here we explain when and why we collect personal information about individuals who visit our websites, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may update this Policy from time to time, so please check this page occasionally to ensure that you’re satisfied with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to info@solace-solution.com or by writing to Solace Solution, Evästie 4B 12, 01360 Vantaa, Finland.

Who is Solace Solution

Solace Solution is full-service market research and business development firm. We help businesses by providing them with insight into the market to make safe decisions or to improve their business model, based on unique insight and understanding of the people, their culture and demand, the environment and the market at large.

How do we collect information?
We obtain information about you when you use our website, for example, when you contact us about services if you register to our matchmaking search, newsletters, or we work with you as our client either directly or through our partner network.

What type of information is collected?

We may collect information such as name, job title, company name, postal address and email address. This information may be shared through forms, e-mail or via telephone. Where personally identifiable information is collected through the website or our online services in this way, this will be clearly indicated.

How do we use your personal information?

We will use information that you provide in order to respond to enquiries submitted or to provide the products or services that you have requested from us.

We may also process your personal information for our legitimate business interests – that is, in order to facilitate the management of our business. This includes some or all of the following purposes:

• To enhance, modify, personalise or improve our services to the benefit of customers and prospective customers
• To provide postal and/or email communications which we think will be of interest to you
• To determine the effectiveness of our promotional campaigns and advertising
• To better understand how people interact with our website
• To enhance the security of our information systems or identify and prevent fraud

Whenever we process data for these purposes, we will ensure that we always keep your personal data rights in high regard and take account of these rights. In all cases, we have taken care to consider and balance any potential impact on you (both positive and negative) through an impact assessment.

You have the right to object to this processing if you wish. If you wish to exercise this right, please contact us using the information below.

Please bear in mind we may need to retain some, minimal information in order to respect your request to be excluded from processing. We may also have a legal obligation to retain some information, as required by local laws in specific countries.

Access to your information?
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers such as, agents, and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Solace Solution network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can use the unsubscribe link in each email communication or contact us by email to info@solace-solution.com to be removed.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent or we believe that there is a legitimate interest. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@solace-solution.com

Update and access your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@solace-solution.com, or write to us at Solace Solution, Evästie 4B 12, 01360 Vantaa, Finland. You have the right to ask for a copy of the information Solace Solution hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security precautions in place to protect the loss, misuse or alteration of your information
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’
Like most other websites, solace-solution.com  use Cookies across our websites to improve your user experience.

User Agreement
By continuing to use our site, you agree to the placement of cookies on your device. You can manage the cookies stored on your computer, or turn them off completely, through your browser settings. Be aware that this may affect your browsing experience or even prevent you from using certain services such as those with a secure login, which require cookies to be set in order to work.

We use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps Solace Solution to analyse data about web page usage and improve our website in order to tailor it to our visitors’ interest. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

To operate our sites we also use “session cookies”. These cookies are used to remember selections and preferences that you’ve already made or information that you’ve already given. Certain parts of our sites will not work if cookies cannot be set (for example if you set your browser to refuse all cookies).

On some parts of our site, we allow you to easily share pages and post them to social networks. These social media buttons usually use third-party cookies. For more information about how to manage cookies and their uses visit About Cookies.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Transferring your information outside of Europe
As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the European countries. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review. We reserve the right to update our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.

This Policy was last updated January 2019.